Terms of Service

Rental Agreement/Terms of Service

1. Basic Rental Agreement
2. Rental Fees
3. Garment arrival time
4. Rental Date Selection
5. Item Descriptions & Cleaning Procedures
6. Item Care/Damages
7. Issues upon receiving a rental
8. Shipping/Pick up information
9. Theft or Unpaid Fees
10. Dry cleaning/Cleaning costs
11. Modifications to our website/service
12. Order modifications
13. Cancellations/Refunds
14. Returns/return Cards
15. Late Fees
16. Bulk Rentals & Giftcards
17. Payment Options
18. Limitations of our Liability
19. Our commitment to you
20. Your obligations
21. Customer care
22. For sale Items
23. Privacy Policy
24. Termination

Dress to Impress Terms & Conditions 

This website is operated by Dress to Impress Rentals. Throughout the site, the terms “we”, “us” and “our” refer to Dress to Impress Rentals. Dress to Impress Rentals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of www.dresstoimpressrentals.com and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” AND "The Rental Agreement"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Renter is responsible for ensuring they're aware of the latest terms and conditions published on our website. 

Placing an order of any sort automatically binds you to these terms & conditions. 

1. Basic Rental Agreement

Dress to Impress Rentals agrees to rent our owned garments stated in the invoice/rental confirmation/contract for a set period of time, to the renter whom is also listed on this agreement on the following terms and condition.

When you hire from Dress to Impress rentals, you are purchasing the right to wear one of our garments during the agreed rental period stated on your confirmation email and in our system. While the garment is in your possession, only you - the renter, is able to wear this rented garment.

The contract you agree to when you purchase a rental is the Dress to Impress Rentals rental agreement. This states in summary, that we hold you accountable to uphold the rental agreement, which is specified in your order including the dates for the rental period, the product ordered, its size, the condition of the item and the date by which the item is due to be returned and condition it is to be returned in. 

The rental is for the period of rental time that has been agreed on by both you and us (Dress to Impress Rentals). Therefore, after the agreed period of rental has expired, your right to have the item expires. You agree to return this item by the rental expiration date (the last date of your rental period). If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees. You the renter have no right to the product past the required date of return. The renter is liable for the garment from the time it leaves our store till when it is returned to our store. 

Dress to Impress Rentals is the legal owner of the all rental items at all times, you are simply 'borrowing'. Therefore, all rental items MUST be returned, and on time. 

The Renter acknowledges that in any breach of the rules stated in the terms & conditions that Dress to Impress Rentals has the ability to seek the described amendments (for example but not limited to, the full purchase price of an item). Methods can include debt collection agencies, at the renters cost. 

All prices listed on our site are in New Zealand Dollars (NZD)

If you are under 18 years of age, your parent or legal guardian must agree to this contract.

 

2. Rental Fees 

The rental fee is listed on the website in $NZ Dollars. It is also shown when you select your garment and during payment process. The shipping charges are calculated at checkout and will be listed for you.

Through submitting your order you agree to authorise us to charge your payment method for the rental fee, shipping and the required bond. This will happen immediately.

Rentals cannot be booked or held prior to payment. 

We do not hold items prior to payment being received.

 

3. Garment Arrival Time

We only ship on weekdays, as per NZ Posts network. 

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For weekend orders we ship Monday-Wednesday

We will contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

If you are needing your garment early on the morning or the days prior before your event please contact us

All Friday/Weekend hires must be placed by Wednesday 3PM. Orders placed after this time are at the renters own risk. We must be notified when placing an order after this on Saturday delivery.

Pick ups are notified by email 1-3 days prior to their rental start date via an automatic email

 

4. Rental Date Selection

You are required to select the date that you are WEARING the garment. This will automatically select three days. Your return date will be the next working day 

 

5. Item Descriptions & Cleaning procedures

All items have a condition ranking. At Dress to Impress rentals, we want our dresses to be in as good of renting condition as possible! Being rental dresses, it is expected that after time these dresses can show slight signs of wear. All of our garments are given a condition status stated on each product page. Some of our garments have been revolving for a while, so please do check the condition prior to renting. We have 4 condition rankings:

 

 

Items with small flaws, or imperfections that we know about will have these listed in the 'garment condition' description on their product page. No refunds will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. We are more than happy to offer photos of describe imperfections upon request.

Label size and recommended sizings are seperate to one another. Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend is the actual fit of the garment. We are not liable if this description is not entirely accurate for you.

Please remember we are a garment rental company, therefore our garments should not be expected to be in brand new condition and general wear will be present. However, importantly we acknowledge they must be in wearable condition with minimal damage/staining. There will always be an element of wear to these garments.

Expected wear & tear for a rental garment includes things such as:

• Micro pulls
• Small loose threads
• Minor knicks to fabric
• Stitching knicks
• Small or unobvious markings. 

All items are cleaned thoroughly by us between rentals.

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide.

We have on-site airdressing machine which we use to fully sanitise and deodorise garments.

Depending on care labels, garments are either machine washed in wash bags, cold soaked or airdressered. Stain removal techniques are also used when appropriate.

 

6. Item care/Damages

You agree the name the order is placed under is legally responsible for the item in the case that issues arise. You are responsible for the garment from when it arrives to you (delivery scan) or is collected, until it arrives back to us.

You agree to treat your rental item(s) with care so that unnecessary damage/ staining does not occur. If the garment fails to be returned or is damaged/damaged beyond use you will be held accountable and required to pay compensation. This may be due to theft, fire, stains, pulls, tears, major stains, loss of item or any other occurrences that may result in the garment, following your rental, being returned in a damaged condition or not returned at all.

You agree that if you receive an item damaged and the damages were not made by you, to contact us immediately upon receiving with photos as soon as the garment is received. Should renters NOT do this immediately they will be subject to pay compensation for these damages upon return of the garment.

You are required to pay compensation in order to replace, repair or clean the damage to the item back to its original condition prior to your rental. 

Should the garment be irreparable or damaged beyond rentable condition we charge up to 100% of the retail cost of a garment. 

When renters pay compensation to replace garments or the full RRP the garment will be sent to them to keep. 

Not following instructions outlined by us, in the rental agreement, return card or return email instructions makes you liable to any compensation deemed necessary. This includes things such as posting a return on your own postage, using drop boxes, failing to abide by garment care instructions, altering garments, cleaning garments, etc. In doing so you authorise us to charge for repair costs, replacement costs AND/OR lost of income compensation.

Repairs/cleaning of the garment will only be to satisfaction if the garment can be returned to its condition prior to the rental. This is at our discretion to assess.

The applicable costs will be determined fairly at the discretion of Dress to Impress Rentals based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage to the item, how much it will cost to repair/clean and future rental income loss. 

By renting a garment you hereby authorise Dress to Impress Rentals to charge you the renter these described costs, if any damages, staining or theft or loss occur. If the item is unable to be replaced, we will still require these same costs.

 

7. Issues upon receiving a rental

Refunds are offered in the case where an item is received damaged & or stained beyond wearability and we are notified immediately. Items must be sent back/ returned within 24 hours after being received and remain unworn for your event. Choosing to use an item to your event means you accept the item in this condition and waive the right to refund. There is no other cases where posted/collected rentals will be refunded.

Partial refunds may be offered if a garment is received in a wearable but with an unlisted flaw beyond the scope of normal/ expected rental wear. Please contact us immediately upon receiving if your garment comes with a minor defect or stain that we have not pre-listed. We will assess the situation and determine compensation that is suitable. 

Refunds or credits are not offered for sizing issues or fit. Measurements can be found on garment pages or by referring to the size guide of the brand the garment is from. We provide more detailed sizing recommendations on all garment pages to give a better reference of the actual fit based on our own & customer experience with these garments. Further sizing information can be discussed with us if you would like! Such as asking us to measure garment lengths etc.

Refunds are not offered for sizing or fit once the rental is completed as bookings hold garment availability from other customers. We have also undergone the process to complete the rental, which includes our time, cleaning & packaging. We also typically cannot get rentals rebooked for the same dates that have already been posted/ picked up and have completed the rental on our end. Swap outs may however be available for pick up orders. Please contact us to organise this. 

 

8. Shipping/Pick up information

Pick ups will be contacted via a pick up email containing all collection details. Pick up emails are sent 1-3 day prior to their rental start period depending on availability. Pick up emails can sort to spam folders on occasion, please monitor these. 

Pick ups are required to return garments via drop off to our store address they were collected from on their return date.

You agree you will not send a picked up rental back in your own return bag. You also agree you will not send an item back on normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days. 

How we ship? 

All parcels are shipped through a Go Sweet Spot business account using NZPost as the carrier.  NZPosts network only functions on weekdays-unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based off the details inputted at checkout. 

Garments are typically posted 2-3 working days prior to your rental start period. Unless in the circumstances of a late order. For Friday/ Weekend orders we ship Mondays-Wednesdays. This allows at least 2 days on overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags. 

Renters must monitor their parcels closely and contact NZPost urgently should issues arise. 

Shipping options:

Overnight courier shipping: NZPost overnight courier is estimated to be overnight, but not guaranteed. This service is subject to shipping delays that may affect the items ability in meeting this estimate. Although the majority of parcels make their overnight targets.

Rural shipping: Rural courier is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Saturday delivery: If an order is placed after 2pm on Wednesday for the current week/weekend & your event date is Saturday, we strongly advise paying for Saturday delivery as your shipping option. Late orders that select Saturday delivery tags are still made at the renters own risk. Saturday delivery is not available for rural addresses.

Please note we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost as a seperate contractor. If delays are extensive or previous renters do not post their items back on time there is always slight risk. 

To track your item please go to the NZ post or Go Sweet Spot's tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

Please take caution in redirecting your item. This will likely cause delivery delays in getting your parcel on time as the parcel will then be halted in processing & require relabelling. Should you request a redirection we are not liable if the parcel does not arrive on time. 

Delays/ Issues in the Courier Network

To check regional delays within NZPost please visit NZ Post's website

We unfortunately cannot speed up orders once within the NZPost Network, please contact NZ Post for assistance with courier related issues. Please also contact us to let us know if the garment is delayed. We do however monitor our parcels while in transit. We are happy to try help and offer any assistance to you! Please contact us if you would like an investigation opened for a delayed parcel.

When contacting NZ Post we also advise that sometimes depot pick ups can be arranged if the item has reached your local depot. All contact must be made urgently to us and NZ Post in the even of a missing or extremely delayed parcel. If your item has made it to your local depot or is stuck at "ready for courier" please urgently call NZPost to request a depot collection.

Parcels with tracking showing 'attempted delivery', 'ready for courier', AND/OR redirection requested are not applicable for refunds. We recommend that you pick it up from the depot/post shop if the parcel has been attempted for delivery or has spent an extended amount of time awaiting courier collection. Redelivery or redirection will likely cause major delays.

Should an item say delivered but can not be located by the renter, the renter must urgently contact NZ Post. As this means the item is determined to be with you and your responsibility. Delivered parcels which NZPost can show an accurate geo-tagged proof of delivery within your property boundary are at the full responsibility of the renter. Renters are required to take responsible & urgent action in these cases.

Orders that arrive after rental start dates

Orders that do not arrive by the rental period start date are assessed on an individual basis by us. Please email us immediately if your parcel does not arrive by your rental start date.

 

We do not offer refunds for orders where recipients have redirected the parcel in transit, doing so is at your own risk as it is likely to delay the parcel.

Orders that do not arrive in time due to late returns will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late.

All orders that arrive late due to NZPost delays are not applicable for refunds of their shipping costs. NZPost does not offer postal charge refunds in the instance that parcels do not make their estimated delivery dates. 

Any order which we have assessed and determined that a refund is appropriate will only have this processed once the garment is received back by us. It must be un-worn condition and posted back correctly within 24 hours of receiving it.

By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

Returning your garment

Postal rentals: Please only post garments in your prepaid return bags & drop them to a NZ post office counter as early as possible. Postal returns need to be completed by 4pm at latest.

PLEASE AVOID USING LETTER POST DROP BOXES OR HANDING OFF PARCELS TO OTHERS (EG. HALL STAFF, WORK POSTAL COLLECTION AREAS).

Returning rentals late or incorrectly will subject you to $20 per day late fees AND/ OR require you to cover the cost of the next rental should it need to be cancelled. Incorrect methods of returning rental garments includes the use of:

• -Your own postage (Particularly economy post)
• -Using letter post drop boxes instead of post office counters
• -Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 

I have lost my return bag

You also agree should you lose your return bag, that you will not send the item back without contacting us first as we may be able to forward you a label to print on paper. Should you not have access to a printer you agree you MUST urgently send the garment back on NZPOST overnight courier (yellow ticket) & forward us the tracking. Should you send the item back incorrectly or on economy post you will be liable for late fees and any rentals we must cancel.

 

9. Theft or unpaid damages

When theft or damages occur (the item is not returned after the rental period ends or damage to the garment occurs beyond repair), you will receive an invoice for up to 100% of the garments total RRP OR the cost of damages as determined by Dress to Impress Rentals (including any taxes & import costs). You will also be liable for the loss of income for any future rentals we must cancel. 

If you, the renter fails to pay these charges you authorise Dress to Impress Rentals to take further steps to seek compensation. Methods can include but are not limited to debt collection agencies, disputes tribunal, naming your full name publicly. Renters who breach the rental agreement/contract waive their rights to their information being kept private. Personal data entered when placing the order may be discreetly used to recover the garment AND/OR seek compensation (A renters full name is the only exception to this). Renters must cover all debt recovery costs should we need to use debt collection, disputes tribunal or legal action. If an invoice, fee or garment return is over 5 working days late/unpaid the debt OR we have been unable to contact the renter, the debt will then be subjected to these further fees.

Dress to Impress Rentals also reserves the legal right to take all steps necessary to receive the required compensation or fees required by breaking these terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

Should a customer have an outstanding debt to us & then place a new order. We reserve the right to not fulfill & cancel the new order. We also reserve the right to keep the new orders payment as compensation for the outstanding debt. 

Please note any charges/fees are over and above any rental fees that have already been paid.

 

10. Dry Cleaning/Cleaning Costs

Renters are asked to not try to wash or dry clean our garments, once we receive the item back we will inspect it and determine the cost of cleaning, if there is any.

The majority of light staining we can remove our selves without cost to the renter. We will determine if we can do this! This is called 'simple cleaning' and can be described as light staining or dirtiness that can be removed by us personally, all staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees. 

If the item is stained beyond our means or damaged but is able to be fixed by a dry cleaner/ garment repair place , then you agree that you are required to pay extra dry-cleaning/ repair costs. You are required to pay the extra fee immediately, and will be invoiced with the cost via email. We reserve the right to select the dry cleaner/ repair place. The cleaning fee is determined by us & the cleaning service/ or repair place, although we will be entirely fair and will contact you to make these arrangements. 

 

11. Modifications to our website/service

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

12. Order Modifications

Orders can be modified prior to postage or pick up. This can be either the garment itself or the rental period dates. Please contact us to do so.

If a customer changes garments and the new garment is of a higher rental fee, this is required to be paid in order to confirm the modification to the booking. If a customer changes garments to another of a lesser rental fee, the customer will receive the difference in store credit.

 

13. Cancellations/Refunds

We offer a 24 hour cancellation policy (the 24 hour window is strictly from the time of order, first contact must be received within 24 hours of this time), from the time of booking placement, in which the customer can contact us to cancel the rental and receive a full refund should the item have not been packed for postage or pick up OR made within 3 working days of the event date.

Cancellations made after the 24 hour window:

• If a rental is cancelled in advance (before your rental is posted or at least 48 hours before your event date for a local order), you will receive store credit valid for 12 months.

Refunds & credits are not offered (As further described below) for:

• Change of mind, simply not liking the garment on or not wearing the garment.
• Fit/ sizing related issues.
• When rentals have already been shipped or packed for pick up.
• Flaws which have been described or are within 'expected' rental garment condition. 

Refunds are provided in situations where we believe we have been at fault, this is at our discretion. 

We do not offer refunds for a rental due to 'change of mind' (ie. cancellations). Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. 

We do not offer refunds for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

We do not offer refunds for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. 

We do not offer refunds on purchase to buy items as there is no specified date of requirement.

Store Credit Voucher's ( Credits ) will only be valid for 12 months from date of issue.

 

14. Returns/Return Cards

Please ensure you return your garment either by dropping it back to us or posting it, by the date stated on your return card. Return dates are the date the item must be posted by/ dropped back by.

We rely heavily on trusting renters to return items in time. By not doing so you are potentially affecting another renters garment for their special event.

Please only return posted garments in our prepaid return bags to post office counters. Do not use post office drop boxes. Drop boxes will result in the parcel being sent in letter post which takes an extended duration. Late fees will apply if returns are posted in drop boxes.

Should you lose your bag please contact us and we will email you through the shipping label to print on an A4 piece of paper and then stick to a postage bag. 

Please do not ship back pick up rentals. Please contact us first if you need to ship back a pick up rental. Late fees will apply if you ship the item back for a pick up rentals.

All return cards must be returned with the garment

 

15. Late Fees

If the garment is not correctly posted back to us at a NZPost counter (before 4pm) OR received via drop off to the pick up location by your selected return date, we require a $20 per day late fee for every day past your agreed rental end date AND/ OR compensation for any loss of income caused by this. 

If you return a garment late and due to this another rental has to be cancelled, you are required to pay compensation to the value of the rental that has had to be cancelled.

The end of your rental period is stated on your return card, calendar booking confirmation & return reminder email. This is typically the next working day following your event.  

Due to the postal system being closed on weekends. Rentals over weekends, must be returned by the following Monday. Generally rentals must be posted back the next working day following you event. If the following Monday is a public holiday, please send back the garment on the next normal working day.

Incorrect methods of returning rental garments includes the use of:

• -Your own postage (Particularly economy post)
• -Using letter post drop boxes instead of post office counters
• -Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 

Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensation.

 

16. Bulk rentals & Giftcards

All bulk rentals are bound to the same rental agreement as normal rentals.

Should an item be returned late without contacting us & for a justifiable reason you waive the right to anymore outstanding bulk rentals in your subscription. 
Bulk rentals only apply to rentals $70 and under.

Bulk Rental Subscriptions & Gift Cards are non-refundable.

The customer who redeems the gift card is solely liable for the rental.

 

17. Payment options

The payment methods offered by Dress to Impress Rentals through our secure checkout system include:

• Visa
• Mastercard
• American Express
• Afterpay
• Apple Pay
• Shopify Pay
• Google pay

We do not hold or take bookings prior to payment being made.

 

18. Limitations of our liability

Dress to Impress Rentals holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

Dress to Impress Rentals will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

 

19. Our commitment to you

By placing a booking with Dress to Impress Rentals, we agree to deliver the correct garment booked in the correct listed sizing by the rental period start date. We ensure that all products match the quality level expected of a rental garment and are cleaned and ready to wear. Garment flaws are listed or you will be contacted in the event of changes to a garments condition.

We are a rental company, therefore our garments are pre-worn and minor signs of wear are to be expected.

 

20. Your Obligations

Your obligations are outlined in this rental agreement. Please read it thoroughly.

Any false reviews of our business will incur compensation for defamation. 

Once the garment has been delivered, you are then responsible for its safety and condition. Therefore, please look after it!

You the renter have an obligation to.. but not limited to

• Taking care of the items to the best of your ability.
• Do not alter or wash garments.
• Pay compensation as required by breach of the Dress to Impress Rentals rental agreement as ticked at checkout.
• Return the garment correctly and on time as stated on your return card.

 

21. Customer Care

If you have any questions, feedback or issues with your order please contact Dress to Impress Rentals through one of the following contact options.

Instagram Direct Message- @dresstoimpressnz

Email- dresstoimpressnewzealand@gmail.com

We will aim to respond to your enquiry if not immediately within 2 working days.

 

22. For Sale Items

All purchases of for sales items are final. These cannot be returned or exchanged. We describe any defects in the description.

 

23. Privacy Policy

Please view our privacy policy under the customer care tab on the homepage of our website

 

24. Termination

The obligations and liabilities of the parties incurred shall survive the termination of this agreement (the rental period) for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. Renters can only terminate the service/ agreement prior to us completing the packing or postage of your order through notifying us of cancellation. 

If in our sole judgment you fail, we suspect that you have failed, or may intend to fail, to comply with any term or provision of this rental agreement, we may terminate the agreement. If a service is terminated prior to initiating we will refund the party minus any outstanding debt to us. 

We reserve the right to refuse service to anyone, for any reason (of which we do not have to disclose), at any time. 

We reserve the right to request additional Identification for any order placed. This may include providing a passport, drivers license etc. Should this information not be provided upon request we reserve the right to terminate the service. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

 

- Dress to Impress Rentals