Please read though these carefully. By renting with us you are agreeing to the following terms and conditions. If this is not agreed by the renter the service will not be available to you. If you have any questions regarding the following terms and conditions, don't hesitate to ask. Happy renting!


Payments are to be made through our website in order for your rental to be secured for your selected date.

We do not do holds if you are unable to pay immediately.


Garments will be sent no later than Wednesday for weekend rentals, and at least 2 days prior for weekday rentals so they get to you in time. Our cut off for postal orders is Wednesday 3pm.

These are sent on an overnight courier with tracking that will be provided to you. Once the garment is with the courier company it is out of our control, however if there are delays we will open an investigation and do whatever we can to get the garment to you in time.

In the unlikely event that your rental doesn't arrive on time due to the post (reasons we cannot control) you will be entitled to a store credit to use for another time or a full refund.

Postage costs for residential areas is $12 for the return overnight courier, and $17 for rural.

Pick ups

Please select the pick up option in cart if you wish to collect it yourself. Pick ups are located in Central Palmerston North during our store opening hours. These are free of charge.

Pick ups will be available from Wednesday's onwards depending on the availability of the garment and you will receive an email with pick up instructions once your order is ready to be collected (please check junk mail if you haven't received an email). 

Shipping returns

You must return the garment by the next working day (Monday for weekend rentals) in the prepaid bags provided. These MUST be handed over the counter at your local NZ post shop or courier post depot only (not a dropbox or postbox) so it can be scanned and tracked. This will ensure that garments are returned on time so they can be cleaned and sent out for back to back rentals.

These must be sent back no later than 4pm.

Failure to return the garment in time will result in a $20 late fee per day.

If your late return results in us having to cancel an upcoming rental, you will also be liable to cover this refund cost

Drop off returns

Local drop offs are available in Palmerston North. Garments must be returned the next working day after your event, during our store opening hours. 

Failure to return the garment in time will result in a $20 late fee per day.

Cleaning & damage

Please do not wash, iron, or safety pin the garments. Just return as is, the rental price covers regular cleaning. If cleaning doesn't remove all the marks you will be liable to cover dry cleaning costs.

If the garment is damaged you will be expected to pay damage costs to repair the garment.

In the unlikely event that the garment comes back in an un-rentable condition and is unable to be fixed, you will be expected to pay the full retail price of the dress for a replacement.

Please take extra care of these garments when you're wearing them as many are booked in advance and we don't want girls missing out due to damage. 

Theft or unpaid damages

Methods can include but are not limited to debt collection agencies, disputes tribunal, naming your full name. Renters who breach the rental agreement/contract waive their rights to their information being kept private. Private details entered when placing the order may be used to recover the garment/seek compensation. Renters must themselves cover recovery collection costs should we need to use debt collection, disputes tribunal or legal action. 

Dress to Impress Rentals also reserves the legal right to take all steps necessary to receive the required compensation or fees required by breaking these terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

Caring for the garment

If you are fake tanning, please make sure this is done at least one day before wearing the garment. If the tan has not been completely washed off it stains the dresses. Please avoid instant tans that you do not wash off as this transfers and stains the garment.

Please do not spray perfume directly on the garment as this can lead to discolouration.

Refunds & Cancellations

Refunds will only be offered for anything on our behalf. If you need to cancel your booking, we will offer a refund for the cancellation made within 24 hours of booking. Any other cancellations will receive a full store credit that can be used on any garment within the next year (subject to availability of the garment).

Cancellations for postal orders MUST be made before they are posted in order to receive a store credit. Cancellations for local orders MUST be made (and the dress returned in store) at least 48 hours before your event date to receive a store credit.

We do not offer store credit if you receive the garment and it doesn't fit or you don't like it. This is why we offer try ons. Please make sure you chose the garment you want carefully.

Try ons - Local

We allow local try ons in our store, 38 George Street, Palmerston North. You do not need to book a try on time, just come in during our opening hours. 

If you are wanting to know if an item is in store at a time you would like to try on, feel free to email or direct message us on instagram.