FAQ's
General
What are your opening hours?
We are located at 14 George street, Palmerston North.
Our opening hours are:
Monday 10am-6pm
Tuesday 12pm-4pm
Wednesday 12pm-4pm
Thursday 10am-6pm
Friday 10am-4pm
Saturday 10am-2pm
Sunday - CLOSED.
No appointment is required
How do I check the availability of a garment?
There is a calendar on each product that shows the availability of the product. If you are unable to click on the date you want the garment for it means that it is booked.
When I book a rental, what date do I select?
Please select your event date as your start date, and the next working day as your return date (Adjust the duration to accomodate this). Please check our rental guide for full details on how to book.
Do you offer try ons? (Local & Postal)
Yes we offer in store try ons and postal try ons. Please view our try on tab in the main menu for more information.
What does it mean when you say size M fits sizes 8-12 for example?
This means that the garment is size medium on the tag but due to the stretch or fit of the garment it can fit a range of sizes.
Do you ship to Australia, or other countries?
Sorry we only ship NZ wide
When is the latest I can place an order for the weekend?
The postal cut off for weekend rentals is 2:30pm Wednesday. If you are local, pick up orders can be placed and collected up until 2pm Saturdays
What if my rental doesn't fit or I don't end up wearing it?
Unfortunately we do not offer refunds if the garment you have rented doesn't fit or you don't like it. This is a risk you take when hiring an outfit.
We offer in store and postal try ons, and offer a Backup code under the "deals' tab to reduce this happening.
Can I come in store and take a dress away with me for that day?
Yes, if it is available, you're welcome to take something for that day.
How long does my store credit last?
Store credits are valid for 1 year from the date they are issued.
Do you offer extended rentals or can I take a rental overseas?
Yes! Our rentals can be taken overseas. Please carry these in your carry on to ensure their safety.
Our website currently offers up to a 7 day rental. If you require longer, please email us at admin@dresstoimpressrentals.com before booking so we can quote an extended hire period.
All information about extended rentals can be found under the 'deals' tab
What happens if I damage the garment?
If you damage a garment and the damage waiver was not purchased with your order, you will pay for the repairs. If your garment cannot be repaired, you will be liable to pay the RRP for a replacement dress.
Please see our terms and conditions for more information
Shipping
When do rentals get posted?
Rentals are posted for the weekend Monday-Wednesday on NZ post overnight courier. The tracking number will be sent to you via email once posted.
I cant find my tracking number?
Please make sure you check all your email inboxes for your tracking number including junk mail. Send through an email or DM on our instagram if you are struggling to find your tracking number.
Can I have my order arrive a few days before my event?
Sure, if you would like your order to arrive earlier than usual, please extend the rental duration when booking and select an earlier start date.
When will my rental arrive?
We post Monday-Wednesday on NZ post overnight courier. You should expect your rental to arrive 1-3 days before your selected start date.
How much is shipping?
Overnight courier (return included): $18
Rural courier (return included): $23
Saturday delivery (return included): $24
My address is rural, can you send my rental to this address?
Yes, however rural delivery can add an extra 1-2 days. We recommend booking your start date as the day before your event date.
Please select rural delivery at checkout to cover the extra postage costs.
Returns
When do I post my rental back?
- All rentals need to be posted back the next working day after your event/or your selected return date. Just return the garment in the prepaid bag to a NZ post shop or depot so the tracking is activated (not a dropbox or postbox). All returns will come with a care card with instructions on how to return your garment.
Do I wash the garment before returning?
No, please do not attempt to wash the garment yourself. Standard cleaning is included in your rental cost.
Please send the garment back as it is and notify us in advance if there is any damages/staining.
Minor staining we can remove ourselves under standard cleaning which is included in your rental. Heavy staining or damage may require professional cleaning/repair fees.
Please see our terms and conditions for more information
What happens if I return my garment late?
We charge a late fee of $20 per day for late or incorrect returns.
What if my return date falls on a public holiday?
Please return the next working day following the instructions on your care card.